All confirmation emails are sent to the email addresses provided automatically once your order is placed.
We ask that you allow up to 1 hour for your email confirmation to arrive, and if this is still not received, please check your spam folder.
If you are still having problems with receiving your confirmation email, please reach out to us on firstname.lastname@example.org or click the ‘contact us’ option on our website. When getting in touch, please ensure the following is provided:
- Full Name
- Full Delivery Address
A member of our customer service team will pick this up for you as soon as possible.
When getting in touch to request an invoice, please ensure the following is provided for data protection:
- Full name (linked to the order)
- Full delivery address (linked to the order)
- Email address (linked to the order)
- Order Number
Please note, a paper copy of your invoice will always be included within your parcel upon arrival too.